Help Centre
Frequently Asked Questions
How do I choose the right abaya size?
Our abaya sizes are primarily based on the length of the garment in inches. We recommend measuring from the highest point of your shoulder down to your preferred abaya length. Please refer to our Size Guide for further guidance.
Are your abayas true to size?
Our abayas are designed to offer a modest, comfortable and relaxed fit. As styles and cuts may vary, we recommend checking the individual product details before ordering.
What if I am between two sizes?
If you are between two lengths, we generally recommend choosing the longer size, particularly if you prefer additional coverage or plan to wear your abaya with heels.
Do the abayas come with a matching hijab?
Some of our abayas may include a matching hijab, while others are sold separately. Please check the individual product description to see exactly what is included.
Do your abayas come with an inner dress?
This varies by design. If an inner dress or slip is included, it will be clearly stated in the product description.
Are the colours exactly as shown on the website?
We make every effort to display colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography and your screen settings.
Are your abayas see-through?
The opacity of an abaya can vary depending on its fabric, colour and design. Where a style is particularly lightweight or sheer, we recommend wearing an appropriate inner garment.
How should I wash and care for my abaya?
We recommend gentle hand washing or using a delicate machine cycle in cold water with a mild detergent. Avoid bleach, harsh chemicals and tumble drying. Abayas featuring rhinestones, sequins, embroidery, beading or other delicate embellishments should be handled with extra care. Please refer to our Wash & Care Guide for full instructions.
Can I iron or steam my abaya?
Most abayas can be gently steamed or ironed on a low setting. We recommend ironing on the reverse side and avoiding direct heat on rhinestones, sequins, embroidery, foil or other embellishments.
Will embellishments fall off?
Our embellished pieces should always be handled with care. Avoid excessive rubbing, pulling or direct heat on decorative details. Following the recommended care instructions will help preserve the finish of your abaya.
Do you offer different styles of abayas?
Yes. Our collection may include everyday abayas, occasion styles, kaftans, kimono-inspired designs, bisht styles, embroidered pieces and embellished designs. Availability will vary by collection.
How do I know which fabric an abaya is made from?
Fabric information is provided within each product description wherever applicable. Different fabrics may vary in texture, weight, drape and finish.
Can I change or cancel my order?
If you need to change or cancel an order, please contact our customer care team as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Do you deliver within the UAE?
Yes, we offer delivery within the UAE. Delivery times and charges will be displayed during checkout or on our Delivery Information page.
Do you offer international delivery?
International delivery availability, costs and estimated delivery times depend on the destination. Please refer to our Delivery Information page for current details.
How can I track my order?
Once your order has been dispatched, you will receive tracking information where tracking is available for your chosen delivery service.
What is your return or exchange policy?
Returns and exchanges are subject to our Returns & Exchange Policy. We recommend reviewing the policy before placing your order, particularly for sale items, promotional purchases or items with specific return conditions.
What should I do if I receive an incorrect or damaged item?
Please contact our customer care team as soon as possible after receiving your order. Include your order number and clear photographs of the item so that our team can assist you.
Are sale items refundable or exchangeable?
The return conditions for sale or promotional items may differ from full-price purchases. Please refer to our Returns & Exchange Policy for the applicable terms.
How can I contact you?
If you have any questions about sizing, products or your order, please contact our customer care team through the contact details provided on our Contact Us page. We will be happy to assist you.
Wash & Care Instructions
To preserve the beauty, colour and quality of your abaya, we recommend treating each piece with care.
How should I care for my Abaya?
To preserve the longevity of your piece, we recommend gentle care. Hand wash or dry clean only. Cool iron on reverse if needed.
How should I wash and care for embellished & delicate Abayas?
For abayas featuring rhinestones, sequins, embroidery, beading, foil, lace or other delicate detailing, we recommend gentle hand washing or professional dry cleaning where appropriate.
Turn the garment inside out before washing and avoid ironing or steaming directly over embellishments.
What are the important care instructions I should follow?
Care requirements may vary depending on the fabric and detailing of each design. Always follow the specific care instructions provided with your garment.
With the right care, your abaya will maintain its beautiful appearance, drape and finish for longer.