Last Updated: 01/10/2026

At Aazeahouse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or communicate with us.
By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, make a purchase or contact us, we may collect personal information including:
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Order and purchase information
- Account information, if you create an account
- Communications you send to us
- Delivery and return information
- Device, browser and website usage information
- IP address and other technical information
- Marketing preferences
Where payment is processed by a third-party payment provider, your payment information may be collected and processed directly by that provider. We do not necessarily store your complete debit or credit card details.

 2. How We Use Your Information

We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process returns, exchanges and refunds
- Communicate with you regarding your order
- Respond to questions and customer service requests
- Create and manage your customer account
- Prevent fraudulent or unauthorised transactions
- Improve our website, products and customer experience
- Maintain business and transaction records
- Send marketing communications where permitted and where you have provided any consent required by applicable law
- Comply with legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed securely by third-party payment providers.
Payment providers may collect and process information required to complete your transaction in accordance with their own privacy policies and security procedures.
We recommend reviewing the privacy policy of the payment provider used during checkout.

 4. Sharing Your Information

We do not sell or rent your personal information.
We may share necessary personal information with trusted third parties that help us operate our business, such as:
- Payment processors
- Courier and delivery companies
- Website and e-commerce service providers
- Cloud hosting and IT providers
- Customer service providers
- Marketing and analytics providers
- Professional advisers
- Government, regulatory or law enforcement authorities where required by law
These third parties should only receive information reasonably necessary to provide the relevant service or fulfil applicable legal requirements.

5. International Orders

If you place an international order, certain personal information, including your name, address, telephone number and order information, may be provided to international courier companies, customs authorities or other organisations involved in processing and delivering your order.
Your information may therefore be processed outside the United Arab Emirates where necessary to fulfil your order or provide our services, subject to applicable data protection requirements.

6. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about new collections, product launches, special offers and other brand updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at info@aazeahouse.com
You will still receive essential communications relating to orders.

7. Cookies

Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use our website and improve your shopping experience.
Some cookies may also be used for analytics, advertising or marketing purposes.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings and, where available, through our website's cookie preferences.
Please see our Cookie Policy for further information, if applicable.

8. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and financial records, resolving disputes and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Rights

Depending on the laws applicable to you and your location, you may have rights regarding your personal information, which may include the right to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information in certain circumstances
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your personal data is being used
These rights may be subject to legal limitations or exceptions.
To make a privacy-related request, please contact us at [Email Address]. We may need to verify your identity before processing your request.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate consent where required by law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on our website with the updated effective date.

14. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact:

Aazeahouse

Email: info@aazeahouse.com
Telephone/WhatsApp: +971555596042
Location: United Arab Emirates

We will aim to respond to privacy-related enquiries within a reasonable period and in accordance with applicable legal requirements.